My streamyx line was down

I can't online to check my email yesterday because my streamyx broadband line was down. I called the support center on phone to ask for helps. The operator helped me to troubleshoot the errors by using direct connect, avoid using splitter, check the router modem lighting, on and off those connection devices, blah blah blah.... But ending still I cant connect the Internet. I have to check my emails and write a post for my blog in the office today. After works, I have to call the TMNET support center and make a report to request a technical guy to my house to fix the line.